Kay Jewelers in Winchester, VA Open now

Reviews about Kay Jewelers

• ★ ☆ ☆ ☆ ☆

  May 31, 2019, by Gina Elkins Hope
  Just an awful experience, I don't know what has happened to this company. I have been a long time customer and have been loyal to this store in particular but after this most recent experience I don't think I could go back to them. The customer service and customer care has gone down majorly, after years of coming to get my ring inspected and cleaned I was informed that the service isn't included on the warranty plan, that I had and had just gotten lucky for the past years that I have come in. Too much of a coincidence to have a messed up warranty plan and no one catch for more than a decade and twice a year visits to get the ring inspected and cleaned. After a very lengthy debate with the sales woman, and the manager I will have to take this up with the head quarters of the company to move forward. Won't be reccomending this store to anyone in the future.
• ★ ☆ ☆ ☆ ☆

  May 20, 2019, by Loren Washington
  I have 2 different Open Heart necklaces. Both of them have broken 2 or 3 times in the past year. I expected better quality. I just had one fixed this week and was given back the wrong necklace. I've tried to contact the store 3 times today with no answer.
• ★ ★ ★ ★ ★

  April 24, 2019, by Brianna Shanholtzer
  I went in with my cousins boyfriend (now fiancé) to shop for an engagement ring, for my cousin. Prisila and Annie were both very helpful! They went out of their way to find my cousins dream ring in her size and had it transferred to the Winchester store! He was able to get the right ring in the right size in less than a month! They also went out of their way to get him a great price! I have recommended them to all of my friends and would highly recommend shopping here!