Experimac Winchester in Winchester, VA Closed now

Reviews about Experimac Winchester

• ★ ☆ ☆ ☆ ☆

  April 09, 2020, by Amanda Lewis
  I brought my phone to Experimac in Winchester to have the charging port replaced and I ended up paying them $70 to destroy my phone. My phone was fully functional, but I was only able to charge it with a wireless charger and this was inconvenient. I was told when I brought my phone in to them that this was a "simple fix" and after they ordered the part, it would take about an hour to repair. I was given no disclaimer that they could possibly ruin the entire phone. My experience was terrible from start to finish. I first went in and the guy said he ordered the part and would call when it came in. After a couple weeks of not hearing anything, I called, part was never ordered. So then another week goes by, part comes in, I take my phone to them and they replace the charging port. Got my phone back and it no longer could make calls or text. They tried to order a new part saying that the part was defective and I waited another 1 1/2 weeks for this new part to come in. They did give me a loaner phone during this period. Once they tried the new part and the phone still didn't function, they tried a few more fixes and nothing worked. I was told the phone was done for. I went back in to pick up my ruined phone and asked if I could get my $70 back for the repair, ya know since they did not repair my phone but instead destroyed it, and was told by the owner that he could not do this because they had put so much time into the so-called "repair." My suggestion to the owner and employees at this store, is that you should tell customers that there is a possibility of you ruining their phones, not repairing, and that if that happens you will not return their money spent. If I had known that this was possible, I never would have given you my phone. I would have continued wirelessly charging and using my functional phone. I paid you to destroy my property and I was never even told that could happen.
• ★ ★ ★ ★ ★

  March 17, 2019, by Matthew Brannon
  This place is TOP QUALITY. Same day (same hour in my case) Guys here know what they are doing i can promise you that. I INITIALLY called at 6 pm, was told they could probably fix my phone tonight, so i got there at 620pm. Handed my completely shattered screen iPhone 6, half screen not lighting up at all, to the fellow behind the counter he took my info quickly and very simply gave me my ticket.. Phone was fixed new screen new lcd completely fixed and working by 7pm...probably was done sooner as i was about 5 min late sorry about that.! Amazing work boys highly recommend.Very good pricing IMO! Many Thanks....Matt